1. Objective and applicability



1.1. These General Terms and Conditions are intended to provide standard
        terms and conditions, which can govern the activities of
        forwarder/carrier/logistics provider on an equitable basis in respect of
        their Customers and take account of liabilities in accordance with
        applicable laws and conventions.



1.2. They will apply in the absence of or subject to any written contract
        with the Customer and may cover forwarding, carriage, logistics
        purchasing, or development or other activities connected with its
        business, service equipment and products, storage in the course of
        business for the Customer and/or other activities normally associated
        with such business or requested by the Customer to be carried out in
        the course of or in support of the activities.



2. Definitions



2.1. Oxi Logistics: Oxi Logistics (Pty) Ltd and their contractors, agents and   respective personnel

2.2. Customer: A person or body who requests Oxi Logistics to arrange for   services with whom Oxi Logistics agrees so to do.

2.3. Service: The arranging of or undertaking of the carriage or storage of
        goods and associated activities including consultancy and logistics advice.

2.4. Force Majeure: A hindrance to the performance of the contract
        beyond the direct control of Oxi Logistics or the Customer, each party being
        under an obligation to notify the other of the occurrence of such an
        event and of its ceasing to be a hindrance as soon as practicable.

2.5. Contractor: A contractor or subcontractor of Oxi Logistics, which undertakes
        any part of the Service. For the avoidance of doubt, it includes any
        Contractor whether providing carriage or any other activity in
        connection with the Service.

 

3. Performance



3.1. Oxi Logistics’ obligations:
 
  3.1.1. look after the interests of the Customer so far as it reasonably can
             subject to the later provisions of these terms and conditions, shall not
             cause any loss of or damage to the goods. 

  3.1.2. in the event of a change of plans being necessary to enable delivery to
             the named consignee, provided it was not reasonably practicable or
             possible to obtain authority from the Customer, be entitled to recover
             any additional cost from the Customer.

  3.1.3. deliver the goods within a reasonable time.

  3.1.4. so far as it reasonably can, keep the Customer advised of delays in
              progress.

  3.1.5. liaise with the importing agent and customs agent to make sure    documentation is in order before the shipment is released.

  3.1.6. Oxi Logistics shall not be liable for storage costs due to factors which are out of its control and the customer shall be liable for such                  

              charges should they arise. Should an airline loose original documents for example.

 

3.2. The Customer’s obligations:

  3.2.1. pay in advance for the Service unless some other payment terms have
              been agreed in writing and to pay all additional costs reasonably
              incurred in order to perform the Service including (but not limited to)
              third party fees, imposts and charges.
  3.2.2. Pay warehousing costs of $200 per month starting 3 months from receipt of goods in the Oxi Logistics warehouse if the delay is caused by          

              the customer.
​

  3.2.3. Check the packing list that is sent by Oxi Logistics to ensure all goods are listed. No costs will be carried by Oxi Logistics should an item not      

              be on the packing list  and has to be sent to the customer at a later    date due to him omitting to inform Oxi Logistics of a mistake.

  3.2.4. Ensure that the correct delivery address and contact details are given to Oxi Logistics.

  3.2.5. Ensure that there is no damage to the crates and contents when the  goods are delivered. Should there be damage, this must be noted on        

              the delivery sheet of the contractor and Oxi Logistics must be notified.

 

4. Claims



4.1.  Any damage to goods must be reported to Oxi Logistics within 2 days of delivery at the Customer’s address and photos must be taken of the      

         damage.
4.2.  Oxi Logistics shall have the discretion to pay out the insured amount for the damaged item, or to have repairs effected with a suitable    service  

         provider.

​

5. Law

5.1  The law governing the agreement between Oxi Logistics (Pty) Ltd and the customer shall be South African Law, under the jurisdiction of the   

        Pretoria Magistrate and Pretoria High Court.